Internet Customer Experience Among Public and Private Senior High Students

Statement of the Problem

            The purpose of this study is to assess the level of satisfaction of internet users, primarily among public and private senior high students residing in [Insert Name of City]. Specifically, the goal is to evaluate the customer experience of public and private senior high students as they use the internet for both personal and school-related purposes. This is in order to address the research problem concerning the increasing level of dissatisfaction among Filipino internet users with regard to the quality and speed of service of internet providers in the country.

            In line with the aims and purpose of this research, the following are the research questions for this study:             

• Are public and private senior high students residing in [Insert Name of City] satisfied internet users?
• How satisfied or dissatisfied are these public and private senior high students when they use the internet, particularly in terms of the:
  • quality
  • speed
  • connectivity
  • stability, and
  • cost of the Internet?

How would the public and private senior high students describe their overall experience in using the internet, especially for personal and school-related purposes?