Refund and Quality Assurance Policy

Refund Policy

Smart Writer upholds the right of clients to receive a high-standard and quality paper. Nevertheless, in cases when you are unsatisfied with our essay writing services and you would like to request for a payment refund, this will have to undergo an investigation.

You will be required to send us the work completed by our writer and present to us an explanation (in writing) on why you need to refund your payment. It is important that you send us an e-mail that explains in detail why you are requesting for a refund so we can fully assess your concerns.

Our team of editors will conduct a review of the work and will evaluate if an amendment may be made on the paper, instead of a refund. Allow us to work on the amendments of the paper for at least 2 to 3 days.

Afterwards, our team will contact you on the succeeding steps. Please note that it is only in extreme (and extraordinary cases) that we will allow a refund of the payment made by our clients.

Quality Assurance Policy

Smart Writer is fully committed to writing essays that are 100% original, quality, and custom-written according to the client’s needs. Anything short of what we promised to deliver, will automatically fail to pass our quality standards. Hence, to ensure the quality of work we provide you, we have partnered with certified professional writers to work on your essay papers.  

We have writers that specialize in every field of study and with this, you can be assured that the quality of work that we will provide to you will not only pass the industry standards but will also meet your expectations. We also have a team of professional editors who are tasked to check and assess the quality and originality of the content of each work before we hand them to you. The moment you receive your orders, we guarantee your satisfaction!